Bay Property Management Group
At Bay Property Management Group, we are property management professionals focused on customer-service. Furthermore, our goal is to make property ownership both a pleasurable and profitable experience for our clients. We know that our success is due to our awesome team members, and how they each contribute something special to our property management company.
Therefore, we are initiating our Employee Spotlight to help you get to know more about our talented employees, and how their unique backgrounds and expertise help us stay a “cut above the rest.” Today, we are proud to introduce Christopher Swade, Senior Property Manager. Read on to discover all about Christopher, his professional background, and what he enjoys most about working here at Bay Property Management Group.
Christopher Swade, Senior Property Manager
Christopher started his career with Bay Property Management Group just over three years ago and currently serves as Senior Property Manager in our Laurel office. After graduating from high school, Christopher spent a decade in manufacturing as a structural welder and maintenance mechanic. With persistence and personal development, he was able to climb his way from small, locally owned shops to large Fortune 500 manufacturing companies. While he began his career as an entry-level mechanic, he was able to rise through the ranks, eventually managing crews of employees. Christopher utilized ongoing training and skill development opportunities to facilitate personal and professional growth within his crews.
How Christopher Came to Property Management
After years of working in manufacturing, Christopher shifted careers, moving into real estate. He worked closely with investors, aiding in their business of buying, flipping, and selling property. His customer service skills and managerial experience began at a young age, enabling him to realize success as he ventured into his new industry. Christopher’s knowledge of mechanical components, standardized process development, and real estate allowed him to pave a positive path into the field of property management.
A Day in the Life of Christopher Swade
Christopher’s goal is to provide superior customer service in maintenance coordination and employee development. He’s a tried-and-true problem-solver, frequently working to streamline operations in a way that creates unmatched employee experience and customer satisfaction. He’s highly involved in the growth and development of BMG’s operations, continuously looking for technological advantages that can make Bay Property Management Group the greatest property management company on the East Coast.
Christopher’s typical day involves resolving maintenance concerns and handling customer service experiences. He also assists in the coordination of property turnover and helping other employees accomplish their daily tasks. In addition to training new employees to reach their highest possible potential, Christopher works side-by-side with the office president to ensure the office continues to operate effectively in the face of BMG’s rapid growth.
Why Christopher Loves Being Part of the BMG Team
Christopher enjoys developing new systems and operations to assist the company, its employs, and the customers BMG serves. He considers his position a win-win because he gets to see the results that helped improve his job in ways that also help others.
He enjoys the fact that the BMG management team drives every person to see their true potential. He says every employee is treated as an individual, which drives the customer service experience within the Bay Property Management culture to be superior above its competitors. He lives by the following motto:
“Treat your employees well and they’ll do great work, which creates success all-around for both the company and the customer.”
When asked about the best piece of advice for those considering entry into the property management field, Christopher says, “Know that when customers are experiencing hardship or are displeased with an unfortunate situation, such as mechanical failure in their home, the frustration they convey to you is not about you; it’s about the situation. Don’t take it personally.”
Outside of BMG
When Christopher’s not in the office, he’s traveling or spending time with family. As a self-proclaimed adrenaline junkie, he loves to frequent amusement parks, so don’t be surprised if you catch him in the front seat of a famous roller coaster.
Here’s Five Fun Facts About Christopher:
- Name something off your bucket list.
- To visit Australia and take a safari.
- If you could meet anyone, living or dead, who would you want to meet and why?
- Aaron Lewis, a musical artist that I have idolized for many years of my life. His music has impacted my life in way that would be difficult to describe in words.
- What is the best book you have ever read?
- How Successful People Lead – John C. Maxwell
- If you could dis-invent one thing, what would it be?
- Reality Television; I feel it keeps society focused on other people, rather than themselves.
- Pick three words to describe yourself.
Bay Property Management Group is a full-service property management company here to help you with all your residential and multi-family property needs. Our business is strictly property management, so our specialization enables us to serve you better. For more information on our range of services, contact us today.