This is where Philadelphia diverges from every other market. The resident’s information goes into the Eviction Diversion Program portal and the program runs for 30 days. There is no cost.
If the resident engages, EDP checks whether they qualify for the program’s Targeted Financial Assistance component. Where they do, the City makes a one-time payment directly to the owner to cover the resident’s rent arrears. EDP may also schedule a mediation call with the resident, the property manager and a housing counselor, held within 30 days, where the counselor works toward a payment plan.
Before You Accept Targeted Financial Assistance
TFA is worth understanding properly before you take it, because it changes the timeline far more than the 30-day program suggests. The payment itself can take 90 days or more to arrive. Once it is received, you cannot file for a further 60 days — and where the payment covers future months as well as arrears, that 60-day clock runs from after those future months have been applied. A case you expected to file a month after submission can end up five or six months out.
That is a real trade-off rather than a technicality. The assistance clears arrears you would likely never recover otherwise, and it arrives as money rather than a judgment you still have to enforce. What it costs is possession, for months. Which way that falls depends on whether the resident is likely to stay current once the balance is clear — if they are, TFA is the better outcome for everyone; if they are not, you have bought a delay.
If a plan is reached, the case ends there. If no plan is reached, or if the 30 days pass with no contact from the resident, EDP issues a Completion Notice. That notice is what unlocks the court filing. A resident only has to be submitted to the program once, so a Completion Notice can be kept on file if the eviction turns out not to be necessary.