Frequently Asked Questions by Tenants

When should I give my notice to vacate my rental property?

It is important to refer to your lease for the specific terms, however, most leases require a minimum 60-day notice.

How much notice do I need to give my property manager to renew my lease?

Notify Bay Management Group in writing at least 60 days prior to your lease ending to let us know whether you plan to renew your lease. If you do not renew, your security deposit will be returned to you within 45 days of your lease expiring.

Are pets allowed in my rental property?

Some rental properties are pet friendly. If you currently own a pet, this should be indicated on your lease. If you plan on getting a pet, please notify us before you do so. Depending on the rental unit, a pet fee may be required.

What if I’m locked out of my rental or lose my keys?

If you are locked out please call our emergency number at 267-244-7215.

Who do I contact in the event of an emergency maintenance issue?

For a gas leak or no electricity, please call PECO at 1-800-841-4141 or Philadelphia Gas Works at 215-235-1212. If you have a water leak, shut off the main water valve to the house or the closest valve to the leak, and call Bay Management Group’s office at 267-244-7215 . If calling after business hours, your call will be forwarded to one of our property managers.

Who do I contact for general maintenance issues and repairs?

For repairs or maintenance, please call or email your property manager. Please include your name, address, phone number and a detailed description of the issue. Once we are aware of the problem, we will contact you to schedule a maintenance visit. Only emergency maintenance issues will be addressed after normal business hours.

When is my rent due and is there a late fee?

Rent is due on the first of every month. A late fee is assessed to any rent payments made after the fifth day of the month. Further, any rent check that does not clear the bank will be subject to a $25 fee, plus any charges incurred from the bank.

How much is my security deposit?

Each of our rental properties require a security deposit. The security deposit can be one to two month’s rent, depending on applicant’s credit.

What is the rental application process and is there a fee ?

When you submit a rental application, Bay Management will conduct checks on your work history, rental history, criminal background, and credit score. The application process usually takes one business day, depending on the information provided. There is a $40 nonrefundable rental application fee per adult on lease.