Frequently Asked Questions by Tenants

When should I give my notice to vacate the property?

It is important to refer to your lease for the specific terms, however, most leases require a minimum 60 day notice.

How much notice do I need to give my property manager to renew my lease?

You should always look at your lease’s renewal clause so you understand when you must give notice by. Typically you will need to notify Bay Management Group in writing at least 60 days prior to your lease ending to let us know whether you plan to renew your lease. If you do not renew, your security deposit will be returned to you within 30 days of your lease expiring.

Are pets allowed in my rental property?

Some rental properties are pet friendly. If you currently own a pet, this should be indicated on your lease. If you plan on getting a pet, please notify us before you do so. Depending on the rental unit, a pet fee may be required.

What if I’m locked out of my rental or lose my keys?

If you are locked out during the day, please call our office number at 267-244-7215. If after business hours then please call the emergency number at 267-969-0542

Who do I contact in the event of an emergency maintenance issue?

For a gas leak or no electricity, please call PECO at 1-800-841-4141 or Philadelphia Gas Works at 215-235-1212. If you have a water leak, shut off the main water valve to the house or the closest valve to the leak, and call Bay Management Group’s office at 267-244-7215. If calling after business hours, use the emergency number at 267-969-0542. Always leave a voicemail, text, and submit a maintenance request through the portal.

Who do I contact for general maintenance issues and repairs?

For repairs or maintenance, please call/email your property manager and submit a maintenance request through the online portal. Please include your name, address, phone number and a detailed description of the issue. Once we are aware of the problem, we will contact you to schedule a maintenance visit. Only emergency maintenance issues will be addressed after normal business hours at 267-968-0542.

When is my rent due and is there a late fee?

Rent is due on the first of every month. A late fee is assessed to any rent payments made after the fifth day of the month. Further, any rent check that does not clear the bank will be subject to a $50 fee.

How much is my security deposit?

Each of our rental properties require a security deposit. The security deposit can be one to two month’s rent, depending on applicant’s credit and income.

What is the rental application process and is there a fee?

When you submit a rental application, Bay Management will conduct checks on your work history, rental history, criminal background, and credit score. The application process usually takes one business day, depending on the information provided. There is a $50 nonrefundable rental application fee per adult on lease.