First impressions are a big deal when it comes to moving tenants into your Philadelphia rental property.
In fact, the way in which you handle the entire move-in process is sure to set the tone for the entire lease term.
If you want an easy way to impress your new tenants, make them feel welcome in your rental property, and provide them with the essentials often needed when moving into a new home, consider giving your tenants a welcome package, complete with information and goodies.
Not sure what the best gifts to include are?
Keep reading to see some of the things your Philly tenants are most likely to appreciate, and start putting together your tenant welcome package today.
7 Gifts to Include in Your Philly Tenant Welcome Package
If you decide to give your new tenants a welcome package when they move into your Philly rental property, it’s a good idea to put some thought into what you want to include.
1. A Welcome Letter
The first thing you will want to include in your Philly tenant welcome packet is a nice welcome letter.
This should be handwritten and personalized to make the biggest impact.
However, if this is not something you want to do, try at the very least to include the welcome letter on some nice stationery.
In fact, utilizing your Philly property management company’s letterhead is the perfect opportunity to appear professional, yet still welcoming.
And, since the letterhead will likely have the property management company’s contact information on it, your tenant will be able to easily contact the property manager in charge of managing your rental should they need anything.
2. Information Packet
Though not technically a gift, including an information packet in your welcome package is always a good idea.
However, knowing what to put in the information packet is not always clear.
Here are some key elements to include that will not only be helpful to your new tenants, but help assure you that your tenants are fully aware of what to do when they need assistance:
- How and when to pay rent, including the full amount due
- Important phone numbers for vendors or contractors in the case of an emergency
- Contact information for the property management company
- How to put in a maintenance or repair request
- Utility information, including contact and bill pay information
- Information regarding routine inspections
- How to operate and maintain large appliances such as the washer and dryer, dishwasher, and HVAC system
In addition, you can include things like local maps, names of nearby restaurants and shopping centers, and even local entertainment hotspots so your tenants don’t feel overwhelmed about where to go come move-in time.
It is not unusual to receive a mailer full of coupons from the post office to use at local restaurants and retailers when you move into a new home.
However, you can add to that stack of coupons by including some specialty coupons to local places that you know your tenant will love.
Try reaching out to local businesses and seeing if they will provide you some exclusive new tenant coupons.
In addition, try to incorporate any local restaurant fliers you may come across so your tenants have plenty of variety when it comes to choosing where to eat.
4. Cleaning Supplies
When your tenants move into your Philly rental property, chances are they are going to do some cleaning themselves.
This is especially true once their personal belongings start to move in.
Moving boxes, items from storage units, and dirty moving trucks have the tendency to track in dirt and grime that eventually settles into a new home.
Your Philadelphia property management company may recommend you supply your new tenants with basic cleaning supplies to help them during the move-in process.
Consider giving your tenants a small bucket containing the following:
- Glass cleaner
- Toilet bowl scrubber
- Paper towels
Providing your tenants with cleaning items as an addition to their welcome package is relatively inexpensive to do since most of these things are easily found at the local dollar store.
In addition, these items are not only helpful things to have on hand as your tenants move in, it gives them the impression you take pride in a clean rental.
5. Gift Cards
If your budget provides for more expensive welcome package items, consider giving your tenants gift cards to a local grocery store or restaurant.
Moving into a new home is a time consuming project that leaves very little room for cooking.
Helping your tenants get their first meal or two in after moving in is so appreciated.
In addition, chances are your tenants did not transport many food items from their old home to the new rental. Again, a gift card to the grocery store can go a long way in helping your tenants get started after moving into your rental.
Along the same lines as offering your tenants cleaning supplies they may not have on hand when first moving in to you rental, providing toiletries in your welcome package will certainly earn you bonus points from your tenants.
Include items such as toilet paper, tissues, soap, hand sanitizer, and even a shower curtain liner so they can begin enjoying your rental’s bathroom right away.
If you want to take it one step further, try leaving a single use laundry detergent, fabric softener, and bleach packet by the washing machine and dryer so tenants can get their first load of laundry underway immediately.
7. Long Distance Gifts
For property owners that own rentals in Philadelphia but self-manage from another city or state, there are still ways to make your new tenants feel at home when they move in.
These long distance ideas can be used in conjunction with the welcome package your Philadelphia property manager gives your tenants on move-in day, and make a bold statement about how serious you are about welcoming your tenants into their new home.
Here are some of the best ideas:
- E-card. Send a card via email welcoming your tenants to their new home. Take it up a notch and include a gift card for them to enjoy, if your budget allows for it.
- Flowers. If you are unable to personally leave out a bouquet of flowers for your tenants to enjoy the moment they enter your rental property, consider having a beautiful arrangement delivered to them instead. Flowers are a great way to add a personal touch to a new home.
- Fruit Baskets. Fruit baskets or arrangements are another highly popular and well-received welcome package gift. Again, even if you manage your property from afar, having seasonal fruits delivered to your rental is a simple gesture that can go a long way when it comes your tenant-landlord relationship.
Sometimes distance makes it difficult for you to forge strong tenant-landlord relationships in person. However, there are still very effective ways for you to make your tenants feel extra special, even if you are unable to meet them face-to-face.
Creating a tenant welcome package is a great way to kick off the tenant-landlord relationship that is sure to build over the course of your tenant’s lease term.
This gesture shows your tenants you care about them, and your property, and that you want their move-in to be as smooth as possible.
If you are looking for a property management company in Philadelphia to help you handle the entire move-in process, contact Bay Management Group today and see how we can help.
With experience in tenant screening, legally compliant lease drafting, and move-in inspections, we can get your tenants settled into your rental property seamlessly. In addition, we can help you create an exceptional tenant welcome package, complete with all the goodies new tenants love to see. This way you can rest assured your tenants understand everything that is expected of them, and your tenants can rest assured that customer service is your, and our, number one priority.