At Bay Property Management Group, we are property management professionals focused on customer-service. Furthermore, our goal is to make property ownership both a pleasurable and profitable experience for our clients. We know that our success is due to our awesome team members, and how they each contribute something special to our property management company.
Therefore, we are initiating our Employee Spotlight to help you get to know more about our talented employees, and how their unique backgrounds and expertise help us stay a “cut above the rest.” Today, we are proud to introduce Tony Cook, Chief Operating Officer. Read on to discover all about Tony, his professional background, and what he enjoys most about working here at Bay Property Management Group.
Tony Cook, Chief Operating Officer
Tony graduated from Rochester Institute of Technology (RIT) in Rochester, NY in 2010. He received a BS degree with a concentration in accounting. Tony comes to BMG with over five years of experience in accounting. His previous jobs ranged from accounts receivable to staff accountant to a controller – making him well-versed in each aspect of finance and accounting. And you might not guess it by looking at him, but Tony also managed a family-owned restaurant for ten years as well!
How Tony Came to Property Management
Tony is Bay Property Management Group’s Chief Operating Officer (COO), and he has been with our company for almost six years. He worked his way up the ladder, and he landed the COO role back in 2016. Tony feels his primary responsibility is to find solutions to problems (and to discover and prevent issues before they become them).
A Day in the Life of Tony Cook
All of our BMG managers and maintenance technicians report to Tony. Together, they implement new policies and procedures to help set our property management company apart from the competition. BMG’s collective number one goal is to provide outstanding service to both our owners and our tenants. Tony is continuously researching new and better ways to meet and exceed our owners’ and tenants’ expectations.
Additionally, Tony is also actively involved in BMG’s recruiting efforts (employees and vendors), compliance, insurance claims, financials, IT, operations, and other company endeavors. Plus, he works closely with the President of our Laurel office to ensure that both of BMG’s offices run in sync and meet their performance and financial objectives.
A typical workday for Tony includes running reports, following up on emails, meeting with managers, and game planning BMG’s future goals and objectives. His favorite part of his COO job is the satisfying and rewarding feeling that comes from making decisions or changes that end up working well. He also enjoys interacting with our staff and seeing them grow in their positions as he did.
Why Tony Loves Being Part of the BMG Team
Tony feels that it’s the people that set Bay Property Management Group apart from other property management companies. We are a group of organized, motivated, and intelligent people – and Tony thinks that is apparent to our clients as we interact with them. We are fast to respond to issues, follow up, and always do our best to deliver a positive experience.
For those considering going into the property management field, Tony says to prepare for things to happen daily that are out of your control – and that these “crises” typically will happen first thing on Monday morning, or the last thing on Friday afternoon. So, always expect the unexpected!
Outside of BMG
When Tony isn’t in the office, you’ll find him traveling, exercising, reading or watching sports – go 49ers and Knicks!
Here’s Five Fun Facts About Tony:
- Name something off your bucket list.
- To skydive!
- If you could meet anyone, living or dead, who would you want to meet and why?
- John C Bogle – I am an index investor and truly admired this man’s unselfish approach with Vanguard.
- What is the best book you have ever read?
- Think and Grow Rich
- If you could dis-invent one thing, what would it be?
- This may sound crazy, but smartphones. I think they have done incredible things (too many to list) but they have taken away real connection and focus from people and it’s going to take a very long time for us to get used to that.
- Pick three words to describe yourself.
- Funny (at least I am told!)
Bay Property Management Group is a full-service property management company here to help you with all your residential and multi-family property needs. Our business is strictly property management, so our specialization enables us to serve you better. For more information on our range of services, contact us today.