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Best Tenant Communication Tools for 2024

A person opening a brown envelope and taking out a formal letter.Communicating with tenants is crucial to running a rental business. Whether sending monthly rent reminders or following up on a maintenance issue, it’s important to have a secure way to contact your tenants. Today, we’re discussing the best tenant communication tools in 2024 and how they can benefit your rental business. 

Contents of This Article: 

What Are Tenant Communication Tools?

Rental property management companies in Northern Virginia know how important landlord-tenant communication is. Luckily, there are several ways you can communicate with your tenants. For instance, you can contact them via text, phone, email, etc. However, these methods can get tricky when you own several rental properties. How do you keep track of contact information for each tenant in each property?

Using property management software is one of the easiest ways to streamline tenant communication. These platforms allow landlords or property managers to send both mass updates and personal messages to tenants. Additionally, they give tenants a quick and easy way to reach out for assistance or report any issues. 

Common Features of Tenant Communication Tools

Not all property management platforms are the same. However, the ones that are best for landlord-tenant communication have the following features.

  • Direct Messaging- Some property management tools allow landlords and tenants to communicate quickly and efficiently by direct message. 
  • Maintenance Request Tracking- Most tools allow tenants to submit and track maintenance issues while giving property managers a place to assign and manage these tasks. 
  • Rent Payment Reminders- Property management apps can send reminders to tenants about upcoming rent payments, reducing the chances of overdue rent. 
  • Mass Messaging Landlord-tenant communication tools allow landlords to send important messages to all tenants, whether its changes in rental policies or emergency notices. 
  • Mobile Access- Most property management apps are mobile-friendly, making it easy for landlords and tenants to communicate on the go. 

Best Tenant Communication Tools in 2024

Two people sitting at a table, reviewing and signing a rental contract, with one person holding a tablet displaying an image of buildings. A cup of coffee is on the table.Property management tools are great for many reasons. Not only do they aid in landlord-tenant communication, but they streamline the entire rental process, from applications to tenant screening, maintenance requests, and more. 

In 2024, tenant communication tools continue to evolve and become more streamlined for landlord-tenant interactions. Here are some of the best tools for landlords or property managers to consider. 

  1. AppFolio
  2. Buildium
  3. RentRedi
  4. Propertyware
  5. TenantCloud
  6. Cozy

AppFolio

One of the top property management platforms, AppFolio, is a great landlord-tenant communication tool. Not only does it allow landlords to send mass or individual messages to tenants, but it also streamlines maintenance requests, rent payments, and more. Additionally, since it’s mobile-friendly, landlords can manage multiple properties on-the-go, and tenants can communicate any questions or concerns right from their smartphone.  

Buildium

Buidlium is another industry leader in property management software, known for its comprehensive communication tools. This platform allows landlords to keep all tenant communications in one place and also integrates with text messaging, so you can keep in touch with your tenants from anywhere. 

RentRedi

A couple sits with a real estate agent, smiling while reviewing documents together at a table.RentRedi is a more affordable option for landlords who don’t want to spend a ton but still want a comprehensive tenant communication tool. This platform allows landlords to send emails and texts to tenants, collect rent online, and manage maintenance requests. It gives tenants a simple way to address their concerns, view payments, and communicate with their landlord or property manager.

Propertyware

Propertyware is an excellent platform for single-family rental owners. With customizable features and a user-friendly tenant portal, it’s a great tenant communication tool. Landlords can customize communication preferences for each tenant, making it easier for everyone to view and manage maintenance requests, tenant concerns, and other important interactions. 

TenantCloud

If you’re looking for a versatile tool that offers great tenant communication tools for smaller landlords, TenantCloud is the perfect solution. The best part? It’s free! This simple platform supports messaging, allowing landlords to stay in touch with tenants through the portal or app. It also makes it easy for tenants to send maintenance requests and interact with their landlord or property manager in real time. 

Apartments.com

Apartments.com is another highly-rated communication tool for landlords and tenants in 2024. Landlords can communicate directly with tenants, send payment reminders, and address maintenance issues efficiently through this platform. Not only is it great for communication, but tenants can also submit maintenance requests, pay rent online, and track all interactions in one place. 

Tips for Choosing the Best Tools for Your Business

With so many property management and tenant communication tools to choose from, how do you know which one to use?

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While many of them offer similar benefits, it’s important to choose a platform that fits your budget and business needs. Here are a few things to look for while choosing the right property management tool.

  • Number of Properties/Tenants Some platforms work better for larger portfolios and some are better for smarller businesses. It’s important to consider how many properties and tenants you have, as some platforms are simpler and some have more advanced features.
  • Mobile-Friendly and Easy to Use- Consider what tools are easy for both you and your tenants to use. Complicated and more advanced apps can cause confusion and frustration for both parties. Typically, the best platforms to choose are those that are mobile-friendly and easy to use on the go.
  • Automation CapabilitiesThe whole point of using property management software is to automate processes and make things easier for both landlords and tenants. It’s important to choose a platform that helps with routine communication like maintenance requests, rent reminders, etc.
  • Integration With Other Systems- If you already use other platforms for things like accounting or payments, choose a property management tool that integrates with them to streamline processes and make things easier.
  • Cost and BudgetCompare the pricing of different tenant communication tools and choose one that fits within your budget. Many platforms give you the option to do a free trial so you can test them out and see what works best for your business.

Let the Professionals at BMG Help

Choosing the right tenant communication tools is essential for running a smooth and effective business. Whether you’re a small landlord or have hundreds of properties in your portfolio, there’s a property management platform that will benefit you! 

If you need help finding the right solution, let a local property management company help! Companies like Bay Property Management Group can help streamline all rental processes, from marketing properties to screening tenants, collecting rent, and performing maintenance. Contact BMG today to learn more about our comprehensive services throughout Baltimore, Philadelphia, Northern Virginia, and Washington, DC.