How to Create the Perfect Welcome Package for Your New Tenant

Making a good first impression is one of the best ways to set the tone for a healthy tenant/landlord relationship.

If you can consistently build those kinds of relationships with tenants, you can feel confident knowing you’ll be able to keep them living in your properties for a long time. This is important since losing a tenant can be costly for your rental property business.


Ready to learn the best way to make a good first impression on a tenant?

It’s all about the welcome package, which is a simple basket or box full of goodies and necessities. This package should be given to a new tenant when they move into your property.

When you give a tenant a welcome package, you show that you genuinely care about making their move as stress-free as possible.

The best part? Welcome packages are cost-effective and easy to put together.

Keep reading, and you’ll learn everything you should include in a tenant welcome package (as well as a few other tips to help your tenants feel welcome when they move into your property!).


What to Include in Your New Tenant’s Welcome Package

A map of the local area

If your tenants are moving from out of town, they probably don’t know much about the area where their new home is located.

To help with this, include a map of the local area in the tenant’s welcome package. You may also want to circle or highlight important points on the map, like grocery stores and gyms (like Fitness Together in Howard County!). You could even ask the tenant what kinds of places they’d like convenient access to and use their feedback to create a custom list of nearby attractions they’d be interested in.


Essentials and toiletries

Let’s face it – moving can be stressful. If you’ve ever moved before, you already know that the difficult process can sometimes cause you to forget about the important things you’ll need once you get settled.

Your tenants are no different, so consider providing them with essentials and toiletries so they don’t have to go to the grocery store after a long day of moving. Here are a few items you could include:

  • Toilet paper
  • Paper towels
  • Cleaning items


You could also provide some items that will make the tenant’s first experience in the property more enjoyable, like a scented candle or a bouquet of flowers. Either of these options is a cost-effective way to give a bit of extra appeal to your welcome package.


Food and drinks

When your tenants are moving into your property, there’s a good chance they’ll appreciate some snacks to help keep their energy up. They’ll also appreciate a refreshing drink, especially when they’ve been breaking a sweat unloading and unpacking boxes all day.

Here are some drinks and snacks you can consider including in your welcome package:

  • Cold bottles of water
  • Lemonade or soda
  • Trail mix
  • Candy bars
  • Chips

If your tenants are over the age of 21, you could also include a bottle of wine or a 6-pack of your favorite local Maryland beer to help them unwind after finishing the moving process!


Gift cards

Everyone loves a good gift card. If you really want to impress your new tenants, ask them about their favorite restaurant before they move in, and give them a gift card to that restaurant in their welcome package.

If you don’t have the budget to splurge on a restaurant gift card, you could give tenants a gift card to a local coffee shop (like Matcha Time Café in Howard County!) or home goods store. That way, they can get a cup of coffee or a couple items that will help them spruce up their new home.


A handwritten note

Write a few sentences that tell the tenant how glad you are to have them living in your property. Also, use the note to welcome them to the neighborhood and give them your contact information so they know exactly how to reach you when necessary.

Make sure you personalize the note with the tenant’s name and anything else relevant to them specifically – that extra effort to connect with your tenant can go a long way.


A book of coupons

All of the different costs associated with moving can add up fast, so your new tenants may be stressing a bit over their financial situation when they move into your property.

To help ease the financial blow, consider giving them a coupon book. Some local Maryland businesses (like restaurants and retailers) may be willing to give you coupon books for free, so start asking around and see what deals you can find. Often, businesses will be more than willing to give you a coupon packet in the hopes that your tenant will become a loyal customer.


An information packet

This helps your tenants by putting all the information they need in one convenient packet. It also helps you by allowing you to reinforce all of the facts and important points you went over with the tenant when they signed their lease agreement.

Here’s what you can include in the packet:

  • Relevant information about the property, like the address and utility suppliers
  • A copy of the lease agreement and any other documents containing information you’d like the tenants to have handy
  • Your contact information and any emergency phone numbers

If you give the tenant all the information they need, there’s a good chance they won’t contact you with questions as often, which can help you save time and stay more productive while running your rental property business.


More Tips for Welcoming a Tenant to Your Rental Property


Providing a welcome package isn’t the only way to make a good first impression on tenants. Here are a few more ideas for you to consider:

  • Introduce tenants to their new neighbors. Doing so will help your tenants and their neighbors feel safer and more at home. On top of that, troublesome tenants may think twice about doing something illegal or disruptive in your property if they know their neighbors are watching.
  • Clean the rental property thoroughly before the tenants move in. If you don’t have the time to get this done, hire a professional Howard County cleaning company to handle it for you.
  • Ask new tenants if they have any questions about the area. They’ll appreciate your local knowledge and effort to be helpful.

By following the tips above and creating a welcome package full of useful items, you can effectively start your tenant/landlord relationships off on the right foot.

If you don’t have time to handle landlord duties like the ones mentioned in this post, consider outsourcing those duties by partnering with a Howard County property management team like Bay Management Group. We can handle tenant screening, maintenance, rent collection, and other aspects of your business so you don’t have to.

If you’re interested in learning more, contact us today.


6 Easy Ways to Help Tenants Transition Happily to a New City

If you’ve ever moved to a new city, you know how stressful the process can be.

Maryland Tenant Carrying Moving Box into New Rental Property

Not only do you have to deal with the normal hassles of moving like packing and cleaning – you also have to leave familiar surroundings and get used to a completely new area.

You have to figure out where all of the good attractions are located, learn to navigate a new system of roads, and try to make new friends in the midst of the madness.


If your tenant is moving from a different city into one of your Baltimore County rental properties, show them that you’re a good landlord by helping make their transition to the area as easy as possible.


How to Help Your Tenants Transition to a New Neighborhood

1. Provide a custom map

Chances are your new tenants can use an app on their phone to see a basic map of their new city.

However, that map probably won’t show the best restaurants, the easiest route for them to get to work during rush hour, and other tailored information.

Baltimore County Map Given by Landlord to Navigate around New RentalThat’s where you come in!

If possible, pick up a map of the local area and mark notable locations for your tenants, including local grocery stores and restaurants.

You’ll probably want to talk to your tenant first to see what locations are important to them so you can customize their map accordingly.

For example, if they have children in school, they’ll probably want to know where the campus is located. On the other hand, if your tenants are college students in Towson, they might be more interested in the local night life.

Take the time to find out what matters to your tenant the most and make sure they understand how to access those locations easily.


2. Give tenants gift cards to local restaurants/stores

If you’ve lived in Baltimore County for a while, you probably know of some restaurants that are popular with locals but unknown to people from other areas. Share your knowledge with your new tenants, and consider giving them a gift card to one of the popular locations in the area (especially if it’s to a local pizza place on moving day!).

If your rental property is in in White Marsh, tenants may have too many options to choose from. Giving them some guidance on where to start could prove to be very helpful and help build a great landlord-tenant relationship from the beginning.

If you’re not sure which restaurant to choose, give them a gift card to a local grocery store.


3. Provide your tenants with a few move-in necessities

Moving is a big life change, and sometimes basic needs can be forgotten in the process.

Welcome Gift Basket for Moving in to New Rental Home in Baltimore County
Image Credit:

Consider helping your tenants by providing them with some of these items when they move in to your property:

  • Toilet paper
  • Paper towels
  • Cleaning equipment (glass cleaner, sponges, etc.)
  • Bottled water
  • Soap/shampoo
  • A roll of address labels
  • Change of address booklets
  • A copy of the tenancy agreement

Doing this really shows that you care about the tenant’s transition to your property and might save them from making an unwanted trip to the grocery store when they’re already tired from moving.

If you’re feeling extra generous, include a few snacks or small gifts (flowers, pre-made gift baskets, etc.) – this is another great way to set the tone for a healthy tenant/landlord relationship!


4. Leave a personalized note on the kitchen counter on move-in day

Leaving a personalized, handwritten note for your tenants shows that you really care about their move-in experience. Here’s what you should include:

  • A statement letting the tenants know that you’re happy to have them in your property
  • Your contact information
  • Your office hours (the time they should contact you for anything other than an emergency)
  • Payment information (rent amount, due date, late payment policies/fees, and instructions on how to pay)
  • Maintenance policies

You don’t have to write a long letter – a couple paragraphs welcoming them to their new home and re-stating important information about their lease will work just fine. If you decided to buy a gift card for your tenant, leave it next to the note on the kitchen counter!


5. Make a great first impression during the walkthrough

You should be proud to show your property to a prospective tenant.

Make sure all of the rooms in the home are clean and painted properly and that everything is in good working condition. Tend to the outside of your property too by mowing the lawn and trimming back any overgrown shrubbery, and consider planting a low-maintenance garden in the yard to add curb appeal and a welcoming feel.

Also, answer any questions your tenants have during the walkthrough. Some tenants don’t hesitate when it comes to asking questions about your property and the local area, but others might be a bit more reserved about their concerns.

Without being too intrusive, let them know that you’re there to help make their transition as easy as possible and address their concerns. You might even want to introduce them to their new neighbors if you know them and feel comfortable doing so.

Don’t forget to educate tenants about your rules and expectations when they move in. That way, you can avoid confusion and conflict with them in the future and set yourself up for a positive experience.


6. Follow up with tenants after they move in

Baltimore County Landlord Following Up with New Tenant Satisfcation Survey

Once your tenants have moved in, wait about a month to check in on them and make sure everything is okay.

They may have new questions for you that they didn’t think of at the walkthrough, and this is a great time to answer those questions and make sure they’re happy in their new home.



In Conclusion

Following the steps here will help you get and keep happier tenants, which can result in more timely rent payments and more thoughtful care of your properties – it’s a win-win!

And remember, if you’re a landlord looking for help with your job responsibilities, our Baltimore County property management team would love to assist you. From and throughout Maryland, we can help you keep and retain the best tenants possible.

In fact, our screening services are so effective that less than 1% of the tenants we place get evicted! If they do get evicted within the first year, we re-lease the property for you for free.

If you’re interested in learning more about how we can help you place high-quality tenants in your properties, contact us today!