At Bay Property Management Group, we are property management professionals focused on customer service. Furthermore, our goal is to make property ownership both a pleasurable and profitable experience for our clients. We know that our success is due to our awesome team members, and how they each contribute something special to our property management company.
Therefore, we are initiating our Employee Spotlight to help you get to know more about our talented employees, and how their unique backgrounds and expertise help us stay a “cut above the rest.” Today, we are proud to introduce Lisa Allen, Property Manager. Read on to discover all about Lisa, her professional background, and what she enjoys most about working here at Bay Property Management Group.
Lisa Allen, Washington, D.C. Property Manager
Lisa is a Property Manager in Washington, D.C. who started with Bay Property Management in January of 2020. She has been working in Property Management for over 25 years, mainly in Multifamily Housing, with a focus on sales & acquisitions. Lisa held such positions as Asset Manager, Regional Trainer, Regional Manager & Property Manager in several other states such as California, Arizona, Georgia, Virginia & North Carolina.
A Day in the Life of Lisa Allen
Lisa’s primary role is to superior customer service in maintenance coordination and to find immediate solutions to problems before they become more significant issues. She works hand in hand with the maintenance technicians, the leasing team, and other managers to make sure our units are rent ready and safe for our existing tenants. Each department works together to implement new policies and procedures; this is what sets them apart from the competition. Our number one goal is to provide an excellent service to both our owners and our tenants. She is continually researching new and better ways that we can deliver on this goal. Lisa is very actively involved in addressing compliance issues, managing insurance claims, financials, IT, operations, and any significant change that occurs at the company. She also works very closely with the President of our Laurel office to ensure that both offices are running similarly and are meeting our performance and financial objectives.
Lisa is typically working from her office the vast majority of the day running reports, following up on email, meeting with managers, and game planning for future goals and objectives. There are days and weeks where there are constant meetings, calls, and interviews, depending on what we have going on during that particular time.
Why Lisa Loves Being Part of the BMG Team
Her favorite part of being on the BMG team is that every day is different, and there is always a new situation that presents itself. Just when you think you’ve seen it all…you haven’t. Lisa is also developing new systems and operations to assist the company, it’s employees, and its customers. She considers that a win for herself because she gets to see results that have helped improve her job in ways that also help others.
What Sets BMG Apart from Other Property Management Companies, According to Lisa
The people that work in our organization set us apart. We are a very organized, motivated, and intelligent group of people here at BMG, and she thinks our clients see that every single day. We are fast to respond to issues, follow up accordingly, and always do our best to deliver an excellent experience for our homeowners and tenants. We also have a great management team that drives every person to see their true potential. BMG treats each employee as an individual, which prompts the customer service experience to be unmatchable in the industry. Treat your employees well, and they will do great work, which all around creates success for both the company and the customer.
Lisa’s Advice for Those Considering Entering the Property Management Field
Be prepared for a lot of things to happen that are entirely out of your control every day. Just when you think everything is going great, you will get a call, email, or text with a crisis. Expect a crisis to typically occur first thing Monday morning or last thing Friday afternoon.
Outside of BMG
Outside of the office, Lisa enjoys traveling, going to the beach, boating, live music, and hiking with her three dogs.
Here’s Five Fun Facts about Lisa
- Name something off your bucket list.
- Visit the Great Wall of China
- If you could meet anyone, living or dead, who would you want to meet and why?
- Jerry Garcia. He helped start a music movement that created a community of caring people who love and respect one another. Music is my therapy, and I would like to meet Jerry if given the opportunity.
- What is the best book you have ever read?
- Crime & Punishment
- If you could dis-invent one thing, what would it be?
- Online shopping.….
- Pick three words to describe yourself.
Bay Property Management Group is a full-service property management company here to help you with all your residential and multi-family property needs. Our business is strictly property management, so our specialization enables us to serve you better. Contact BMG today to learn more about our property management services.