5,500Units Under Management
Less Than 1% Eviction Rate
Avg. Time Rental Is on Market 23 Days

Employee Spotlight – Jennifer Luna, Assistant Director of Property Management at BMG

At Bay Property Management Group, we are property management professionals focused on customer service. Furthermore, our goal is to make property ownership both a pleasurable and profitable experience for our clients. We know that our success is due to our awesome team members and how they each contribute something special to our property management company.

jennifer-luna

Therefore, we are initiating our Employee Spotlight to help you get to know more about our talented employees and how their unique backgrounds and expertise help us stay a “cut above the rest.” Today, we are proud to introduce Jennifer Luna, our Assistant Director of Property Management for Bay Property Management Group. Read on to discover all about Jennifer, her professional background, and what she enjoys most about working here at Bay Property Management Group. 

Meet Jennifer Luna, Assistant Director of Property Management at BMG

Before joining BMG, Jennifer graduated from ITESM in Monterrey, Mexico, with an international business degree. She worked at a kids’ museum for two years and then found a job in R&D at a company that sold commercial kitchen equipment. She worked there as a department coordinator and managed several different projects. One perk of this job was being able to visit many of her favorite restaurants and assist them with their equipment needs while also eating delicious food!

When Jennifer came to BMG in 2020, she started out as a property manager. However, Jennifer quickly set herself apart thanks to her professional demeanor, dedication to customer service, and organizational skills. This led to Jennifer receiving a promotion to the Assistant Director of Property Management position for our Laurel location after just 2 years with the company. 

A Day in the Life of an Assistant Director of Property Management

Jennifer has several responsibilities, including assisting property managers with recurring activities, escalated complaints, and training. She plays an integral role within the team by training new hires and directly supporting our regional manager in daily activities. 

A typical work day for Jennifer starts around 7 am, with checking emails being the first task on the to-do list. She can then take a look at her plan for the day and prioritize what needs to be done. That said, Jennifer is quick to acknowledge that in the property management industry, no two days are the same. When asked what her favorite part of her job is, Jennifer responded: 

“I am able to help my team grow by assisting my teammates in identifying their strengths and areas of development.”

If there’s anything that surprises Jennifer about working in this industry, it’s that customer service is more important than you may think! Also, it’s important to build trustworthy business relationships. She adds, “Everyone is different, but you have to give your best to everyone.

Why Jennifer Loves Bay Property Management Group

According to Jennifer, what sets Bay Property Management Group apart is what happens on the inside. Everyone is constantly looking for ways to be better, improve processes, and grow towards common goals. At BMG, there is a strong focus on training, which helps our team stay on top of the ever-evolving property management industry. If she were to offer one piece of advice for those considering this field or those in the profession already, she would say: 

“Your work will say it all. There are a lot of moving pieces in property management, and sometimes things you can’t control take over your day. However, in every interaction, it’s important to give your best.”

Getting to Know Jennifer Outside of the Office

  • When you’re not in the office, what do you like to do? –  I love hiking, cooking, and reading books. I’m a foodie 100%, so I love dining out and inviting family over for dinners. 
  • Tell us something off your bucket list – Travel to Greece
  • If you could meet anyone, living or dead, who would you want to meet and why?Saskia Nino is a Mexican activist the works in the penitentiary system in Latin America. Fighting violence from within and freeing people wrongfully convicted. 
  • What is the best book you have ever read?The best book is a tough one! But I’m currently reading Damned Queens – which is a collection of biographies from different female monarchs.
  • If you could dis-invent one thing, what would it be?Guns and vapes. I’m not sure who ever thought those were a good idea.
  • What are three words to describe yourself? Relentless, caring, and creative.

Bay Property Management Group is a full-service property management company with professional Washington DC property managers here to help you with all your residential and multi-family property needs. Our business is strictly property management, so our specialization enables us to serve you better. Contact BMG today to learn more about our property management services and speak to one of our fantastic employees like Jennifer Luna.